Refund Policy
Last updated: 11 September 2026
Refund & Cancellation Overview
We are committed to fair and transparent service. While standard patient-initiated cancellations are non-refundable, 100% full refunds are guaranteed whenever an appointment is cancelled by the clinic/doctor, in case of doctor no-shows, or due to platform technical failures.
1. Booking Fee Policy
The booking fee is a platform service charge that covers:
- Platform maintenance and operation costs
- Payment gateway processing fees
- Customer support and appointment reminders
- Appointment management and digital queue system
- Technology infrastructure
This fee is separate from the consultation fee, which is paid directly to the clinic at the time of your visit.
2. Patient-Initiated Cancellations (Non-Refundable)
Booking fees are non-refundable in the following patient-initiated scenarios:
2.1 Patient Cancellation
If you choose to cancel your appointment, the booking fee is non-refundable. However, you can reschedule your appointment at no extra cost up to 24 hours in advance.
2.2 Patient No-Show
If you do not attend your scheduled appointment without prior cancellation or notice, the booking fee cannot be refunded.
3. Full Refund Guarantee (100% Refundable)
You are entitled to a 100% full refund of the booking fee in any of the following circumstances:
3.1 Clinic or Doctor Cancellation
If the clinic or doctor cancels your appointment, changes the schedule without your consent, or is unavailable/no-show during your booked slot, you will receive a full refund of your booking fee automatically.
3.2 Platform & Technical Failures
If a technical failure or platform glitch prevents your appointment from being confirmed, scheduled, or honored by the clinic, you will receive an immediate full refund.
3.3 Duplicate Payment
In case of accidental duplicate charges for the same appointment, the excess amount will be refunded in full.
4. Refund Request & Processing
Processing Method & Timelines
Eligible refunds are processed directly back to your original payment method (UPI, card, net banking) via our payment gateway within 5–7 business days.
You will receive email and SMS notifications once the refund has been initiated.
5. Rescheduling Policy
Good News: You can reschedule your appointment without any additional booking fee, subject to availability. The original booking fee will be applied to your rescheduled appointment. Rescheduling must be done at least 24 hours before your original appointment time.
6. Consultation Fee
Please note that the consultation fee (paid directly to the clinic) is separate from the booking fee. Refund policies for consultation fees are determined by individual clinics and are not covered by this policy.
Important: The booking fee (₹49 or as set by the clinic) is charged online. The consultation fee is paid at the clinic during your visit. These are two separate charges.
7. Payment Processing
All payments are processed securely through Cashfree. Once a payment is successfully processed:
- The booking is immediately confirmed
- You receive a confirmation email and SMS with booking details
- The booking fee is subject to the terms and protections of this Refund Policy
- Payment receipts and invoice summaries are available in your dashboard
8. Dispute Resolution
If you believe there has been an error in payment processing or have concerns about your booking:
- Contact our customer support within 48 hours of the transaction
- Provide your booking code and transaction details
- We will investigate and respond within 5-7 business days
- Genuine payment errors and clinic cancellation claims will be promptly verified and refunded
9. Special Circumstances
In exceptional circumstances (unplanned clinic closures, doctor emergency leave, platform technical failures), full refunds are guaranteed, or we will provide immediate priority rescheduling assistance based on your preference.
10. Contact for Refund Inquiries
For any questions regarding refunds, cancellations, or payment status, please contact us:
DocSlot.in Support
Legal Entity / Merchant Name: KAWSAR AHMED
Email: ahmedkawsar202949@gmail.com
Phone: +91 9864933180
Response Time: 24-48 hours
11. Acknowledgment
By making a booking and processing payment on DocSlot.in, you acknowledge that you have read, understood, and agree to this Refund Policy, including the non-refundable terms for patient-initiated cancellations and full refund protections for clinic-initiated cancellations or technical errors.
12. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.